WhatsApp Account Configuration: Required Documents
Please give me the details as mentioned below for WhatsApp Account configuration
For smooth onboarding please make sure to check the below points are communicated and clear to customers.
| Registration Details | |||||
|---|---|---|---|---|---|
| Company Name | |||||
| Business Verification Needed or Not Yes / No | |||||
| Point of Contact (Name & Number) | |||||
| Address | |||||
| Website | |||||
| Terms & Conditions | |||||
| Privacy Policy | |||||
| Facebook Page | |||||
| Number to Be Configured | |||||
| Display Name | |||||
| Invoice Number, Invoice to be attached | |||||
| No code chatbot is needed. | |||||
| Messaging Charges Slab |
| ||||
We need 2 Documents for verification. One for Address and the other for business name verification. Document list mentioned below. Please note that these documents should be in a PDF format and should be clear. English documents are preferred by Facebook. If customers don’t have English documents then the chances of verifications are slim.
| Accepted Documents - Company Name | Accepted Documents - Address & Phone |
| Certificate of Incorporation / GST / Business license | Utility bill - (gas, water, electricity etc.). |
| Business bank statement / Passbook | Bank statement with phone number & Address |
| Shop establishment certificate (English preferred) | Udyog Aadhar (UID) (Not Recommended) |
| Udyog Aadhar (UID) (Not Recommended) |
- The address mentioned in all documents should be consistent , and the same address must also be displayed on the website.
- The client’s email address must use the domain of their website.
- If the email is not available, a mobile number should be provided for verification submission. Please note that the mobile number shared should be mentioned in one of the documents, such as a utility bill.
- The existing WhatsApp account should be deactivated from the number before number registration. While deactivating, existing chats will be lost, and Creativepoint will not be responsible for lost chats.
- Business Manager verification may take anywhere from 1 to 30 days. This period can be extended if the documents are incorrect or if the submission is rejected for various reasons by Meta.
- The customer’s website must be active (SSL certification is preferred by Meta).
- Creativepoint might share Business Manager access with email addresses under our official domain, @creativepoint.in .
- As per Meta’s policy, if the business is not verified, there is a chance that the WhatsApp account may get disabled.
